Frequently Asked Questions
We know that shopping online can come with a lot of questions. That’s why we’ve put together this list to help answer some of the most common ones. If you need more information or have other questions, just reach out to our friendly customer support team.
What payment methods do you accept?
We only accept PayPal for payments.
Can I cancel or change my order after placing it?
Yes, you can cancel or change your order within a certain timeframe. Contact our customer support team as soon as possible with your order details to request changes.
How long will delivery take?
Orders are usually processed and shipped within 2-3 business days. Delivery takes between 5-9 business days.
What shipping options are available and what are the costs?
We offer free shipping for all orders.
Do you ship internationally?
No, we do not offer international shipping. We currently offer shipping to addresses within the United Kingdom.
What is your return policy?
You can return items within 120 days of the delivery date. For detailed return instructions, check our Returns page.
How can I track my order?
Log into your account on our website and go to the Track Your Order page. You’ll receive a tracking number by email once your order ships.
Do you offer bulk discounts?
We may offer discounts for large or wholesale orders. Contact our support team for more details and to discuss your needs.
Can I buy gift cards?
Currently, we don’t offer gift cards, but it’s something we might consider in the future.
How do you protect my personal and payment information?
We use industry-standard encryption (SSL) to keep your personal and payment information safe.
Do you offer product warranties or guarantees?
Some products may come with warranties. Check the product description or contact the customer support team for warranty details. We also provide a 120-day return guarantee for defective items.
How can I leave a review?
To leave a review, go to the product page on our website and click “Write a Review.” We value your feedback!
We hope this FAQs page helps make your shopping experience with us smooth and enjoyable. If you have any other questions, don’t hesitate to get in touch with us:
Address: So 371 P. Doi Can, Cong Vi, Ba Dinh, Ha Noi 100000, Viet Nam
Phone: +84 941356640
Email: [email protected]